Intercom Fin

Fin is an AI customer agent developed by Intercom/Fin for handling customer conversations across support, sales and ecommerce. It can answer questions using a company's knowledge, follow configured policies and procedures, take actions through connected systems, qualify prospects, route conversations and hand customers to human agents when necessary. Fin can operate with Intercom or integrate with existing helpdesks such as Salesforce and HubSpot. It supports multiple languages and channels. Fin is available internationally; no broad country restriction was identified, although some integrations, data connectors and region-specific capabilities may depend on the hosting region or connected service.