Hugo AI Agent — Crisp

Hugo is an AI customer-support agent developed by Crisp. It can understand customer intent and context, answer questions using company knowledge, perform actions through integrations, route conversations, and escalate difficult cases to human agents. Hugo can connect to business tools through MCP and supports different AI model providers, including OpenAI, Anthropic, Google and Mistral. It is designed for businesses that want to automate customer support while keeping human agents involved when necessary. Hugo is available internationally; no broad country restriction was identified.